FAQs

Please click on the questions to view the answers.

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Computers & Laptops (3)

If I get a Custom Built Computer, can I specify the parts used?

You certainly can, with the following disclaimer. If the specific parts you want are available from our suppliers, then we can do that. Sometimes however, the parts may be out of stock or obsolete, in which case we would recommend … Continue reading

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If I specify the parts I want to use in a PC, can you build it?

Yes, absolutely. I would suggest however that you allow us to review your chosen parts, and if applicable, make suggestions for alternative parts. In the past we have had customers specify parts that in our opinion are not the most … Continue reading

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Do you sell computers and laptops?

We most certainly do. We can supply you with both custom built PC’s using quality components or name brand PC’s. We can also supply just about any name brand when it comes to laptops, notebooks or netbooks.

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Data Recovery (1)

How do I prevent data loss?

I am constantly saying to my customers that you can’t have too many backups. There are many solutions for backing up data, and each method will prevent data loss under certain circumstances. If you have a desktop PC, one of … Continue reading

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Fees & Charges (2)

What services do your fees cover?

Our fees are time-based meaning we can be working on multiple computers and/or problems at once. This of course excludes any parts that may be required. There are certain computer faults that are more economical to do in our office, … Continue reading

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How much do your services cost?

We have a sliding scale callout fee (which includes the 1st hour) that varies depending on how far from Morayfield you are, and a flat hourly rate thereafter. If the immediate problem is solved before the minimum one hour service, … Continue reading

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Telstra (1)

Why would I choose Telstra Business Broadband over regular BigPond Broadband?

There are several reasons. First of all there is 24/7 Australian based Tech Support available. Second, your Broadband Speed is guaranteed. Third, your uploads are not counted as part of your data allowance so effectively your uploads are free. Fourth, … Continue reading

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Virus Removal (4)

What Antivirus software do we recommend?

Up until the last few months or so, I was of the opinion that AVG Free was as good as any Antivirus software, on the proviso that you didn’t do stupid things online like visiting porn websites, clicking on links … Continue reading

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How do you get infected with a virus?

There are many ways, but by far the most common ways are as follows: 1. Visiting malicious websites. Porn sites are notorious for harbouring malicious content. Pirate software sites, game cheat and crack sites, free screen saver sites and so … Continue reading

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I am infected with a nasty virus. I’ve tried everything but I still get pop-ups and my Home Page keeps changing. What can I do?

Unfortunately, removing viruses can be a tricky proposition and can be quite time consuming depending on the type of virus. If it is a “Root Kit” virus, sometimes the only way to remove it is to format the hard drive … Continue reading

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What is a virus?

A computer virus is a computer program that can copy itself and infect a computer. The term “virus” is also commonly but mistakenly used to refer to other infections known as malware, adware, and spyware, that do not have the … Continue reading

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Website Design (8)

Can you convert a html website to a WordPress website?

Yes we can. We create a new WordPress website and add the pages required, and then we simply copy and paste the content from the old pages to the new WordPress pages along with the relevant images.

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How much Hosting Space do you need for a website?

That really depends on how big the website is, how many pages it has, and what sort of content is on those pages. Having said that, the smallest Hosting Plan has 25GB of space, so that should be able to … Continue reading

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I’m looking at getting a website with eCommerce capability. What is required to accept payment by Credit Card?

The easiest way to accept payments by Credit Card is to use PayPal. By using PayPal, all the processing of sensitive information is done by them and it means you don’t have to worry about having a secure website that … Continue reading

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I’d like to get a WordPress website because I’ve been told I can make changes myself and that it is the easiest system to learn. Is that true?

My position is that this is true. I’ve used other CMS systems and it is my opinion that WordPress doesn’t have a learning curve as steep as the others.

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