What is VOIP?
VOIP stands for Voice Over Internet Protocol. To put it simply, it allows you to make phone calls via the internet. There are a number of ways to achieve this, most commonly by adding some hardware called an Analogue Terminal Adapter, or ATA, that connects to your ADSL modem, and into this you plug your phone. Then you sign up with a VOIP provider and away you go.
Of course there are software solutions like Skype, but this requires every person you want to talk to, to have that software installed on their PC, and they must be sitting there waiting for your call.
For more information regarding VOIP, contact us on (07)-5428-7905 or email us at info@spottydog.com.au
UPS Chasepower Opal 850VA 480W
XP Pro PC with 8 Monitors!
Palit FX5200 128MB PCI
We’ve had VOIP in our office for a while and sometimes the person on the other end of the call complains that we are breaking up.
Can you give us an idea what the problem might be?
Hi Pauline.
In good quality VOIP devices, there is usually an option for you to select a function called QOS which stands for Quality Of Service.
What this means is that when this option is selected, the device will reserve a fixed amount of bandwidth for your voice calls, with the remainder being available for Internet services.
If QOS isn’t selected or it isn’t an option in the device, and you are using the Internet for other things like downloads, YouTube, sending/receiving emails, then the bandwidth is all being used and there isn’t enough left for your Voice Calls.
So in all likelihood, that is what is happening with your system.