What services do your fees cover?

Our fees are time-based meaning we can be working on multiple computers and/or problems at once. This of course excludes any parts that may be required. There are certain computer faults that are more economical to do in our office, so when you 1st call to inquire about our services, you will be asked a series of questions to determine what the likely fault is. For example, if it is determined that the likely cause of your problem is a virus/spyware infection, you will be informed that it would be more cost effective to drop the computer at our office. This is because it takes many hours to effectively scan a PC and remove infections, and rather than sit at your premises and babysit the PC while it is scanning and twiddling our thumbs waiting while you get charged by the hour, we can be doing other jobs making it a more affordable repair.

Posted in: Fees & Charges