How Carbonite protects you

Your computer is filled with irreplaceable files.  emails, photos, music, business contacts and financials. Carbonite automatically and securely backs up the irreplaceable contents of your computer. From only $59.99 per year no matter how much stuff you need to back up. That’s right, UNLIMITED backup.

A small program on your computer

Carbonite installs a small software program on your computer.  It works quietly in the background looking for new and changed files to back up. It looks and feels like part of your computer, and is integrated with your desktop.  So there’s nothing new to learn.

Completely secure

Carbonite takes data privacy and security very seriously. It encrypts your files twice before backing them up securely off-site.  It uses the same encryption techniques that banks use. Files remain encrypted at secure data centers.  So only you can see them.

Everything is automatic

When your computer is idle, Carbonite automatically backs up new and changed files. You don’t have to do anything! When you’re using your computer, Carbonite goes to sleep so it will never slow down your computer or internet connection.

Get your files back with a few clicks

With Carbonite, restoring files is quick and easy. If you accidentally delete or otherwise lose some of your files, it takes just a few clicks from your desktop to get them back. If your computer is damaged, stolen or “just dies” and you lose all your files, you can easily restore them to a new computer.

Carbonite FAQ’s

1. What does Carbonite back up?

All Personal plans back up the following types of files in your Users folders:*

  • Photos
  • Documents
  • Settings
  • Email
  • Music
  • Videos**

* Any file over 4 GB must be manually added to your backup.

** Video files are backed up automatically with the Prime plan. They can be added to your backup manually on a Basic or Plus plan.

Personal Plus and Prime plans also back up:

  • External hard drives
  • Operating system and software programs

Operating system and software programs are included in Mirror Image backup, which creates a full-system backup to a local drive.

2. How much can I back up with Carbonite Personal plans?

With Carbonite Personal plans, there’s no limit on your backup storage space. You get as much space as you need – whether it’s 1GB, 100 GB or more. Our Basic plan allows you to back up all the user-generated files on your internal hard drive. Additionally, our Plus and Prime plans allow you to also include files from an external hard drive in your backup.

3. How much does Personal backup cost?

Carbonite Personal offers three different plans to meet your backup needs:

Basic – $59.99 / year per computer
All the essentials. Automatic online backup for your photos, music, documents and more.

Plus – $99.99 / year per computer
A complete backup solution. Automatic online backup of your computer and external hard drive – plus a local backup of your operating system and software programs.

Prime – $149.99 / year per computer
The top of the line. With automatic video backup and the option to have a copy of your backup shipped to you anywhere in the United States, this is our most comprehensive solution for protecting home office and family computers.

Subscribe for longer and save. Multi-year pricing provides a 5% discount for 2 years, and a 10% discount for 3 years for all Personal plans.

4. Is Carbonite secure?

Yes. Our business and reputation depend on keeping your data safely backed up. We encrypt your files before they leave your computer and encrypt them again during transit to one of our data centers using the same security technology used in online banking and e-commerce transactions. Your files remain encrypted on our servers, which are housed in state-of-the-art data centers that are guarded 24 hours a day, 7 days a week.

5. How do I get my files back?

Carbonite makes it really easy to restore your files when you need them. Whether you need a single file or all your files, the Carbonite restore manager will guide you through the process. Personal Prime customers also get the added benefit of having a copy of their backed up files shipped to them anywhere in the United States with our Courier Recovery service.

6. Will Carbonite work with my computer?

The Basic plan is available for both Windows and Mac.

  • XP, Vista, Windows 7, Windows 8
  • Intel-based Macs with OS X 10.6, 10.7, 10.8 or 10.9

The Plus and Prime plans are available for Windows only.

  • XP, Vista, Windows 7, Windows 8

7. Can I use Carbonite to back up my external hard drive?

If you subscribe to Plus or Prime, you can include one external hard drive in your online backup. Carbonite will scan your external hard drive for files that are not already backed up online and will add those files to your backup.

8. What is Mirror Image backup?

Mirror Image backup adds an extra layer of protection by creating a copy or “mirror image” of your computer by backing it up to an external hard drive that you provide. Your Mirror Image backup includes your entire computer – not just the files and folders, but also your operating system and software programs, such as Microsoft Word. If your computer crashes and you need to get up and running again quickly, you can use your Mirror Image backup to restore your entire computer – operating system and all – to the way it was before the crash.

9. Can I use Carbonite to free up space on my hard drive?

No. Carbonite is online backup – not online storage. It is meant to be a backup of the files that are on your computer – not a place to store files in order to free up space on your hard drive. If you remove any file from your hard drive, we wait 30 days for you to recover it, and then we delete that file from our servers, too.